Terms and Conditions

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TERMS AND CONDITIONS OF ENROLLMENT 

(We don't make the rules, we simply follow them)

CLASS ATTENDANCE RULES

• Punctuality: Tardy entries are strictly prohibited. Please log in 15 minutes early to ensure your connection is stable. Contact us if you don't receive the link an hour before class.

• Full Attention Required: No distractions - no working, driving, sitting in cars, shopping, TV, or substance use. You cannot drink alcoholic beverages, vape, or use tobacco products during class.

• Camera/Mic: You must always keep ON. This will allow you to participate in class.

• Software: You are responsible for downloading and testing ZOOM on your device prior to the start of class.

• No Recording: Recording any portion of the session is strictly prohibited per DDS regulations.

• Backgrounds: You must ensure their backgrounds are appropriate. No depictions of illegal drugs, alcoholic beverages, partially dressed individuals, or items deemed offensive are allowed.

• Final Exam: You must pass the final exam with a minimum grade of 70%.

Failure to follow these rules will result in removal from class, forfeiture of fees, and the need to repay and restart the class.

RESCHEDULING POLICY

• Standard Reschedule: You are allowed one (1) complimentary reschedule within 2-weeks of your missed class. If you miss a second scheduled class, the full fee must be repaid to start over. No exceptions are permitted.

• Administrative Paperwork Fee: Class fees are for a specific date and time. If a rescheduling request is made after student paperwork has been processed, a $25 non-refundable administrative fee will be required to reschedule the new date.

CANCELLATION and REFUND POLICY

• School Cancellations: If we cancel a scheduled class, you are entitled to a refund of the class fee or a free seat in a future session of your choice.

• Student No-Shows: Class fees are for a specific date and time. If you fail to appear for your scheduled class without prior notice, no refunds will be issued, and your class fee will be forfeited.

• In-Progress Classes: Once a class has commenced, it is considered "in-service." No refunds will be granted once you have started the instruction.

• Dismissal for Cause: We maintain a professional learning environment. If an instructor dismisses you for violating class rules (e.g., being on your phone, sleeping, or being disruptive), you will NOT receive a refund. To complete the course, you must pay a $50 Re-enrollment Fee and retake the class from the beginning.

DISPUTE & CHARGEBACK POLICY

• Administrative Fee: By registering, you agree to these terms. Any chargeback or dispute filed against a valid charge will incur a $50 Administrative Dispute Fee added to your record.

• Fraud Notice: Filing a false chargeback is a serious matter. False chargebacks can incur significant fees, civil lawsuits and potential criminal charges. Additionally, we will file a police report to document the fraudulent acquisition of a State-issued certificate of completion through the intentional misuse of the chargeback process for personal gain.

• VOIDED CERTIFICATES: A VOIDED CERTIFICATE OF COMPLETION CAN NOT BE REINSTATED-

LEGAL COMPLIANCE

No verbal statements will be recognized. We are a State-licensed provider with strict regulations set forth by the Georgia Department of Driver Services (DDS) and State Law. Class fees are state mandated, and classes offered are state certified. All fees charged to students are in strict accordance with O.C.G.A § 40-5-83(e).